Withdraw from a contract

Bought MAX Pro, a Profile Makeover or a message pack on the website? You can cancel it within 14 days without giving a reason (in legal terms, withdraw from the contract). What you get back depends on what you've already used: see Your right to cancel within 14 days in our Terms of Use.

We send the confirmation of your withdrawal here. Use your ProfileMax account's email address if you can, so we find your purchase quickly.

Which purchase do you want to cancel?

Bought in the ProfileMax app? Purchases made through the App Store or Google Play are cancelled and refunded by Apple or Google: ask them in your App Store or Google Play account. You can also withdraw by emailing info@getprofilemax.com, with or without the model form in our Terms of Use.

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